Position:Â Information Management Officer
The UNHCR Data Transformation Strategy 2020-2025 envisions that by 2025 UNHCR will become a trusted leader in data and information related to refugees and other persons of concern, thereby enabling actions to protect and empower persons of concern. The Strategy stipulates investing in four complementary priority areas: data management and governance; information systems; capacities and skill development; and culture for evidence-informed decision-making. The strategy envisages data and information management functions in UNHCR carried out in a complementary and interlinked manner between Headquarters Divisions and Services, Regional Bureaux, Country Operations and key external partners, including persons of concern.
Under the direct supervision of the (Snr) DIMA Coordinator/Deputy Director/Head of Service/Representative/Senior IMO or other designated manager, the Information Management Officer is responsible for coordinating and supporting data and information management activities in the relevant offices, as well as supporting and overseeing data and information management activities in the relevant country and regional offices.
They are either part of or responsible for leading and motivating a team of data and information management staff in the regional office (depending on regional office configuration); to ensure coordination among staff working on information and data management activities in the regional office; and to function as the liaison with Headquarters on data related issues.
Information and data management staff are responsible for coordinating, planning and delivering on data and information activities for all UNHCR operational contexts, responses and populations of concern, including providing coordination and leadership in partnerships on data with all stakeholders – including persons of concern. They serve the entirety of UNHCR staff and activities, including protection, programme, operations, external relations and executive management for evidence-informed planning, advocacy, and coordination. They are key in ensuring multi-stakeholder, multi-sector, and multi-country activities are provided with robust and meaningful data and information to support planning, funding and advocacy efforts. This includes both internal and external assessments, regional and country-based planning and monitoring activities such as the COPs, CRRF, RRPs, HNOs, HRPs, and Cluster Plans.
Information and data management covers the assessment, design, implementation and evaluation of data and statistical-related activities. This includes assessment of the information landscape; definition of information and data needs; design of data and information activities, including data collection, analysis, storage and dissemination; implementation of data and information management activities; and monitoring and evaluation of data management activities. The focus is largely on operational and protection data along with financial and HR data related to assessment, planning, monitoring and evaluation. This is the data, information and analysis needed to deliver robust and comprehensive assessments and evaluations and to support results-based planning, monitoring and reporting implemented by UNHCR and by its partners.
Depending on if they are located in HQ, regional or country offices, the role of the data and information management staff is to provide the necessary quality assurance and technical support for the full range of the data and information management and analysis activities to countries and regional offices; to ensure these process are in accordance with technical standards for data and information management; and to undertake regional or country data and information management (definition, collection, analysis, storage and dissemination) activities. In addition, they are responsible for coordinating HQ and external support to the country and regional offices, liaising with relevant bodies on relevant data and statistical matters; monitoring the quality of data and information management activities in the country/regional or HQ; to designing and implement global, regional or country-based data strategies and systems; to ensure data and information activities are implemented in accordance with data privacy policies, global data sharing agreements and data protection regulations; to communicate the status, value and importance of data; to provide the data, information and analysis needed for global analysis; and to identify risks and opportunities based on insights derived from data.
All UNHCR staff members are accountable for performing their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR’s core values of professionalism, integrity and respect for diversity.
Duties
Coordinate data and information management activities at the Country /Regional/Global level:
- Participate in the relevant data and information management team and activities.
- Contribute to the design and implementation of data strategies and systems.
- Assist the data team and others in communicating the status, value, and importance of data.
- Support the collection, storage, management and protection of data in the region/country or at the global level.
- Support consolidation of data systems, including the interoperability of operational data and systems.
- Ensure consistency of data and results for country, global and regional analysis, including cross-border analysis and response.
- Identify risks and opportunities based on insights derived from data.
- Support the coordination with HQ, external and internal partners on data and information management efforts and mechanisms, including OCHA, IOM, regional economic commissions and other institutions with statistical or data interests, UNICEF, and WFP.
- Lead or take part the relevant IM networks (internal and external) on refugee, IDP, stateless and related issues.
- Improve data quality in the region/county or globally through field support, capacity building, monitoring and feedback.
- Support data security, data protection and responsible data-sharing.
Support offices with data and information management support (if Global or Regional):
- Provide technical guidance on methodologies, and support for data management activities such as surveys, secondary data reviews, targeting and vulnerability assessments, indicator definition, population estimation, profiling, statistical analysis, predictive analytics, big data, international recommendations, GIS, data visualization, maps, official statistics and other data and information management activities.
- Support the analysis of primary and secondary data for interpretation and evidence-informed decision-making.
- Support the monitoring of data and information management activities in the relevant offices for integrity, veracity, reliability and credibility and compliance with policies.
- Document needs and capacities for data management activities.
- Provide technical and training support to operations.
- Support assessments and situational analysis processes with analytical frameworks, data collection, and analysis (standards, methodologies).
- Support planning process (standards, methodologies) quality assurance and technical advice on Theories of Change and indicators, as well as with data and statistical analysis
- Support monitoring by providing quality assurance and technical advice to the monitoring methodologies, data collection and analysis.
- Review and assess country or region-specific data systems and needs; provide recommendations for solutions.
- Undertake data and information management activities:
- Lead and undertake data management activities (definition of needs, data collection, analysis, storage and dissemination)
- Lead and undertake geospatial analysis, statistical analysis, targeting, surveys, indicator definition and other data management activities.
- Consolidate data and information for analysis.
- Support analysis for comparative country, regional and global analysis, including political and socio-economic trends.
- Take part in planning processes (COPs, regional RRP, regional migration response plans, etc.).
- Support cross-country assessment and situational analysis, such as in regional RRP situations.
- Undertake the analysis of trends concerning changes at the outcome and impact levels.
- Develop information management products such as indicators, templates, maps and dashboards.
- Help ensure data is curated and stored in data registries and libraries in accordance with standards.
- Provide population movement tracking systems and other population data systems
- Support solutions for meeting ‘communication with communities’ information and data needs.
Work in close collaboration with:
- All staff to further data literacy and assist in the interpretation the data.
- Registration staff regarding the use of individual and personally identifiable data collected or managed by UNHCR.
- Programme staff on the data and information aspects of assessment, targeting and monitoring (the three most data-driven aspects of the OMC).
- Cluster coordinators and partners on data and information needs in UNHCR-led cluster operations, including HNO and HRP processes.
- Inter-agency staff on the development, coordination and monitoring of response plans.
- Protection staff on the design, implementation and analysis of protection and case monitoring systems.
- Operations coordinators and reporting officers on the design and delivery of data and information management products for internal and external consumption.
- Sector technical experts on the methodologies, formats, storage and dissemination of sectoral data and information, including cross-sector analysis.
- Senior management to understand and serve their information and knowledge needs.
- Support the identification and management of risks and seek to seize opportunities impacting objectives in the area of responsibility. Ensure decision-making in risk based in the functional area of work. Raise risks, issues and concerns to a supervisor or to a relevant functional colleague(s).
- Perform other related duties as required.
Minimum Qualifications
Education & Professional Work Experience
Years of Experience / Degree Level
- For P3/NOC – 6 years relevant experience with an Undergraduate degree; or 5 years relevant experience with a Graduate degree; or 4 years relevant experience with a Doctorate degree
Field(s) of Education
- Social Science; Statistics; Information Management;
- Physical Science; Economics; Data Science;
- Geography GIS; Engineering;
- Demography Computer Science; or other relevant field;
Certificates and/or Licenses
- Not specified
Relevant Job Experience
Essential
- 5 years in data or statistical field, 3 years in an international context and/or humanitarian or development situation. Experience with data sharing, data management and data analysis to support policy formulation and implementation.
Desirable
- Knowledge of national and international statistical systems; knowledge of international protection, human rights and international humanitarian law; experience in data collection and analysis in field situations; knowledge of GIS and geospatial systems and techniques.
Functional Skills
- DM-ArcGIS (Geographic Information System)
- DM-Data Collection and Analysis
- DM-Data collection methodologies
- IM-Statistics Analysis
- DM-Data Management
- DM-Database Design & Development
- DM-Metadata Creation & Management
- DM-Open Source Software & Data
- DM-Population census and econometrics
- DM-Protection Data Management Systems
- DM-Cartographic Skills
- SP-Design tools such as Global Positioning System (GPS)
- CL-Cluster Information Management Tools, Resources and Approaches
- PG-Needs Assessment and Response Analysis
- DM-Data governance, quality assurance and preservation
- Development of and revision of data standards
- DM-Data Interoperability
- DM-Data science methodologies
- DM-Qualitative data analysis
- DM-Quantitative data analysis
(Functional Skills marked with an asterisk* are essential)
Language Requirements
- For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English.
- For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language.
- For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English.
Position:Â Executive Assistant
Duties
- Monitor, screen, respond to and distribute incoming communications to the supervisor to identify priority matters that need to be addressed by the supervisor and propose actions; analyze supporting documentation and summarize most relevant points for the supervisor; ensure that appropriate action is taken by responsible senior managers on matters brought to the attention of the supervisor.
- Contribute to the management and maintenance of the supervisor’s schedules, appointments, correspondence and missions with the support of the Principal Secretary if relevant. Follow-up on policies and instructions presented by the supervisor. Keep the supervisor aware of relevant developments in UNHCR and of policy issues directly related to UNHCR or other matters of interest under the broader UN system.
- Assist the supervisor in the preparation of statements, situation reports, and briefing notes that represent UNHCR’s overall policies and which highlight specific areas of concern. Propose and draft correspondence for the supervisor, also with regard to regular reporting to the High Commissioner. Ensure coordination and compilation of inputs to key reports and documents.
- Confer with senior managers in the Bureau, Division, or Country Operation to secure timely and authoritative information relevant to matters requiring action, decisions, or the signature of the supervisor.
- Arrange and coordinate meetings.
- Ensure that the supervisor is prepared for meetings and missions by drafting talking points, researching relevant information, and establishing internal and external contacts on the subject matters to be discussed.
- Accompany the supervisor to meetings and missions where relevant, in order to prepare notes on the discussions, and minutes of meetings. Track progress on agreed issues, follow up with focal points on deadlines, commitments made, actions taken, and coordination of collection and submission of reports and requests for information.
- Ensure flow of information within the office by disseminating relevant communications to senior managers and all staff in the office as required;
- Support the supervisor in efforts to raise UNHCR profile and cater to its concerns within the context of the broader United Nations system.
- As part of a continuous effort to improve the flow of useful information, and coordinate with other services, units, etc. UNHCR to implement systems, policies, procedures, or instruments to improve the process of executive information management.
- Work with the supervisor in developing, reviewing, and proposing new policies and practices, or adaptations to existing ones. Monitor the development and implementation of these policies and practices.
- Ensure that high-level visitors are appropriately addressed, that they receive background information as necessary, and that protocol is respected.
- Support the identification and management of risks and seek to seize opportunities impacting objectives in the area of responsibility. Ensure decision-making in risk based in the functional area of work. Raise risks, issues and concerns to a supervisor or to a relevant functional colleague(s).
- Perform other related duties as required.
Minimum Qualifications
Years of Experience / Degree Level
- For P3/NOC – 6 years relevant experience with an Undergraduate degree; or 5 years relevant experience with a Graduate degree; or 4 years relevant experience with a Doctorate degree
Field(s) of Education
- Social Sciences, Political Science, Business Administration, International Relations or other relevant field.
Certificates and/or Licenses
- Not specified
Relevant Job Experience
Essential
- 6 years of progressively responsible, coordination, administrative or operational experience
Desirable
- Good knowledge of the UNHCR operations in general
Functional Skills
- MG-Office Management
- SO-Research
- MG-Diplomacy
- CO-Drafting and Documentation
- SO-Networking
- ER-Inter-Agency External Relations
- CO-Strategic Communication
- CO-Editing
- MG-Management Planning
(Functional Skills marked with an asterisk* are essential)
Language Requirements
- For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English.
- For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language.
- For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English.
Position:Â Associate Communications Officer
Duties
- Support the implementation of communications strategies for countries, situations and special projects; identify thematic priorities and target audiences to meet UNHCRs global communications objectives.
- Monitor news and popular trends to insert UNHCRs messaging into ongoing conversations; identify key moments for proactive communications.
- Forge strategic partnerships with individuals and organizations who can help produce and promote UNHCR content, activities and messaging as well as provide research insights to improve communications; and promote the work of engaged businesses and civil society actors.
- Contribute to the development of news-driven and authoritative content to lead the narrative on forced displacement and show UNHCRs impact (e.g. interviews, press releases, flagship reports, speeches), create emotive storytelling to generate empathy (e.g. stories, multimedia content) and mobilize action by signposting concrete steps people can take to help refugees (e.g. digital diplomacy, action-driven campaigns, fundraising).
- Support the supervisor in ensuring the content created reaches maximum impact by developing strategies for distribution from the outset, boosting the visibility of our content on relevant UNHCR channels and placing it on external channels.
- Closely monitor the implementation of communications projects and adjust accordingly. Benchmark the results of communications projects against set success indicators; build on communications successes.
Additional duties for news and media roles:
- Implement communications strategies, campaigns, events and other initiatives in support of UNHCR’s strategic objectives, including its need for leading share of voice on refugee and related matters, and ensure coverage of refugee situations in their country or region in global and domestic media.
- Research, prepare, fact-check, edit and produce professional media and communications materials for target audiences and ensure their timely dissemination via UNHCR’s communications channels, ensuring the highest quality standards.
- Draft media releases, statements and media briefing notes, and secure clearances, working in conjunction with relevant focal points and keeping sensitive to the needs of both internal and external audiences.
- Act as a spokesperson for UNHCR, organizing press events, handling interview requests and providing responses to requests from media relating to UNHCR and its work.
- Engage with journalists and public audiences via social media channels.
- Regularly provided ideas for communications initiatives and considered professional communications advice to senior staff of UNHCR.
- Undertake missions and field trips with media and other official visitors in support of UNHCR and its work.
- Actively maintain media relations for UNHCR, ensuring that media (and other important external stakeholders, such as governments, embassies, NGOs, etc.) are briefed regularly on issues of importance to UNHCR, and have access to information and UNHCR expertise.
- Prepare and manage communications budgets.
- Ensure alignment with UNHCR’s global branding and messaging.
- Continually maintain and upgrade communications skills, keeping abreast of emerging platforms and tools, and systematically reviewing media impact results and other measurement tools for learning purposes.
Additional duties for news and media roles within the Global Communications Service
- Oversee coordination of communications work for their designated regions and thematic issues, working closely with communications staff in bureaux and country offices and in collaboration with senior communications officers/advisers in that region.
- Manage a wide network of relationships at all levels across bureaux, divisions and offices (including the Executive Office) to ensure timely internal information sharing as a foundation for grounded communications, and to build consensus around communications proposals. Maintain close involvement in communications recruitment and training needs for assigned regions, keeping in mind UNHCRs goals of employing and retaining the worlds leading humanitarian communications expertise.
Additional duties for news and media roles within Country Offices
- Act as the primary interface on communications matters between the country office and the Global Communications Service.
- Support the supervisor in crisis communications work for the country within the AoR, alerting the GCS/News & Media Sections that crisis communications lead to risk issues and ensuring close coordination.
Additional duties for news and media roles within Regional Bureaux
- Regularly provided ideas for communications initiatives and considered professional communications advice to senior Bureau staff and Representatives of Country Operations overseen by the Bureau.
- Oversee data and information gathering and sharing of information with a view to ensuring the Bureau’s authority as a centre of up-to-date knowledge and expertise relating to its region.
- Ensure Bureau staff are aware of UNHCRs global positioning needsSupport the identification and management of risks and seek to seize opportunities impacting objectives in the area of responsibility. Ensure decision-making in risk based on the functional area of work. Raise risks, issues and concerns to a supervisor or to a relevant functional colleague(s).
- Perform other related duties as required.
Minimum Qualifications
Education & Professional Work Experience
Years of Experience / Degree Level
- For P2/NOB – 3 years relevant experience with an Undergraduate degree; or 2 years relevant experience with a Graduate degree; or 1 year relevant experience with a Doctorate degree
Field(s) of Education
- Journalism; International Relations; Political Science;
- Communications; Public Information; Media
- Film / Video; or other relevant field.
Certificates and/or Licenses
- Not specified
(Certificates and Licenses marked with an asterisk* are essential)
Relevant Job Experience
Essential
- Minimum 1 year of professional experience in journalism and/or communications, mainly at the international level.
Desirable
- Strong social media presence. Experience working on advocacy campaigns. Experience working with goodwill ambassadors and other high-profile influencers. Experience with brand management. Experience with measurement and evaluation, especially providing analysis of media coverage, social media engagement, web traffic, etc. Experience reporting, writing, and editing for magazines, newspapers and websites. Experience using digital asset management systems. Experience with digital analytics and performance reporting.
Functional Skills
Required skills will vary according to the precise nature of the role, location, etc. but may include:
- CO-Digital content production
- CO-Editing
- CO-International Media Contacts
- CO-Journalism (incl. print, broadcast, photography, video, layout & graphics)
- CO-Preparation of key messages/talking points/speeches
- CO-Public Speaking
- CO-Spokesperson skills
- CO-Video production for digital platforms (including news organizations)
- IT-Web Content Management
- CO-Drafting and Documentation
(Functional Skills marked with an asterisk* are essential)
Language Requirements
- For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English.
- For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language.
- For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English.